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Rreese New Member
New Member

not printing workcentre 7775

When job is in job status and released it delete instead of print . Copies fine 

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5 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: not printing workcentre 7775

go to Job Status > Completed Jobs and select the failed job to see why it is failing, most likely an Accounting issue

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Joe
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Rreese New Member
New Member

Re: not printing workcentre 7775

Completed job screen shows job deleted open jobs detailsl it shows job type print, status is blank,  

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: not printing workcentre 7775

Then you will need to break down printing in steps.

 

Take a print ready file (jpg is easiest) and submit it via CWIS to eliminate the drivers and application, if that doesn't print there is a problem with the printer itself, it it shows no error (I have never seen this occur) a tech would be needed to possibly reset the device and diagnose a hardware failure in the print engine.

 

Do that via:

6.JPG

 

And assuming that works, next step is a Windows/Mac test page, if a test page fails, but the above does not, the issue is the driver. Possibly yours has no PS interpreter and needs a PCL driver only, so download the latest Global Print Driver PCL and use that if Windows. You are in a bad way if that is the case and are printing from a MAC since there is no Apple PCL driver from Xerox.

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Joe
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Rreese New Member
New Member

Re: not printing workcentre 7775

When open CWIS everything opens except print it tryes to come up screen color change light blue never loads up

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: not printing workcentre 7775

Even if the print engine is completely toast, it should not affect CWIS. But since it does your only hope is to have a tech altboot it.

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Joe
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