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New Member
New Member

only print one paper then stop printing

Product Name: WorkCentre 6015
Operating System: Windows 10 x64

i have an issue with WorkCentre 6015, when i print a PDF file its only print one of the file then the scond paper jam. i try to changed the paper settings but still same issue. and now the printer not printing any. it shows me 

 

042-372

-------------

Code: 1000000

Restart Printer 

 

please help me

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Community Manager
Community Manager

Re: only print one paper then stop printing

Hello Kong,

I searched the Knowlegebase and found that code. It is a Developer Mode Error Message. If you have try to power off and on and that didn't fix it you will need to contact your local Support.

Thanks,
CathyO-Xerox
Community Manager

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