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a7madoka
New Member
New Member

original toner not recognises

Product Name: Phaser 3052
Operating System: Windows 11

Hiii
I have a xerox phaser 3052 printer
I bought an original toner 106R02782 which according to the website is suitable for this printer
The toner code I purchased that appears in the website
Two toners come in a box
I tried both and neither worked
The toner enters properly an orange light comes on and a red light below the power button
And in the software I get a message "Toner cartridge does not match"
Would appreciate help

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2 Replies
Jovani639
New Member
New Member

Re: original toner not recognises


@a7madoka wrote:  My-Estub.com

Hiii
I have a xerox phaser 3052 printer
I bought an original toner 106R02782 which according to the website is suitable for this printer
The toner code I purchased that appears in the website
Two toners come in a box
I tried both and neither worked
The toner enters properly an orange light comes on and a red light below the power button
And in the software I get a message "Toner cartridge does not match"
Would appreciate help


You should check this out Not Recognizing New Toner Cartridge

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TammyL-Xerox
Community Manager
Community Manager

Re: original toner not recognises

Hello a7madoka, 

There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa. Lastly, it could be a defective cartridge. I would recommend checking the part number off the old cartridge that was last known to work in your device, and see if that matches exactly the part number of the new cartridge. 

#1 - " SOLD/ Regular " - You own this machine. No Contract. No DMO/Dmoso. 
 
#2 - " Metered " - Cost per Copy, Renting Machine, Contract with Xerox 
 
  #3 - " European " - includes the marketing, sales and servicing of Xerox products, supplies, and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central- Eastern Europe (Russia area) and Africa. 

Thanks,
TammyL-Xerox
Community Manager

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