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New Member

paper jam keeps happening

Product Name: Phaser 3330
Operating System: macOS 10.13 - High Sierra

Hi,

Not sure if anyone can help...

I keep getting a paper jam then message Tray 1.

I clear out any paper, then try to print and it keeps happening/jamming up.

Any idea why this keeps happening!?

Any help appreciated, many thanks.

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1 Reply
TonyP-Xerox
Analyst Nation Moderator
Analyst Nation Moderator

Re: paper jam keeps happening

Paper Jams can be caused by multiple things. It could be the paper, dust on a sensor, dirt on a roller, or something else entirely.

You can start by looking at the following article, https://www.support.xerox.com/en-us/article/en/x_3330_en-O1209. 

Fanning the paper as shown in the article is the first thing to try. Next would be making sure that that there is not a small obstruction, like a torn piece of paper, that continues to cause the jam. I like to use the canned air to blow out any dust. 

 

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