Re: paper mismatch tray 1

CathyO-Xerox · ‎08-31-2021

Hi there,

If you have 100% verified that the paper listed on the driver menu EXACTLY matches what is loaded in the tray, size, type and orientation, then you would need to speak to a product specialist: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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TW36 · ‎08-28-2021

Same issue with my WC6027.
Error code 024-958 calling for folio paper 8.5x13 even though printer set for letter size. Removing & reinserting tray will print but will not clear the printer's memory as on the next job same thing. Dwnloaded latest print drivers on Big Sur. Hugely frustrating, HELP

CathyO-Xerox · ‎08-04-2021

Hello there,

This is tough for me because it is not in English. But it is looking for Folio type paper 8.5 x 13. When you open the tray and close it, does it also say Folio 8.5 x 13 is loaded?

Thanks,
CathyO-Xerox
Community Manager

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Leonardo_chile · ‎08-02-2021

Leonardo_chile · ‎08-02-2021

CathyO-Xerox · ‎07-30-2021

Hello Leonardo,

Can you please post some pictures of the error on the screen and some pictures of the file > print menu. There is most likely a discrepancy between the two and pictures can help.

Thanks,
CathyO-Xerox
Community Manager

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Leonardo_chile · ‎07-29-2021

Hello, this is the worst printer I have ever bought in my life, in tray one I have legal size sheets, but when I print I get an alert to confirm paper size and then an alert to continue. the experience is horrible. it is a xerox b215. worse if you try to print letter size.
Is there any way for me to print regardless of sheet size? as does any NORMAL printer?