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Leonardo_chile
New Member
New Member

paper mismatch tray 1

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10 x64

Hello, this is the worst printer I have ever bought in my life, in tray one I have legal size sheets, but when I print I get an alert to confirm paper size and then an alert to continue. the experience is horrible. it is a xerox b215. worse if you try to print letter size.
Is there any way for me to print regardless of sheet size? as does any NORMAL printer?

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6 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: paper mismatch tray 1

Hello Leonardo,

Can you please post some pictures of the error on the screen and some pictures of the file > print menu. There is most likely a discrepancy between the two and pictures can help.

Thanks,
CathyO-Xerox
Community Manager

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Leonardo_chile
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New Member

Re: paper mismatch tray 1

WhatsApp Image 2021-08-02 at 20.06.49.jpegWhatsApp Image 2021-08-02 at 20.06.21.jpeg

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Leonardo_chile
New Member
New Member

Re: paper mismatch tray 1

WhatsApp Image 2021-08-02 at 20.06.49.jpegWhatsApp Image 2021-08-02 at 20.06.21.jpeg

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CathyO-Xerox
Community Manager
Community Manager

Re: paper mismatch tray 1

Hello there,

This is tough for me because it is not in English. But it is looking for Folio type paper 8.5 x 13. When you open the tray and close it, does it also say Folio 8.5 x 13 is loaded? 

Thanks,
CathyO-Xerox
Community Manager

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TW36
New Member
New Member

Re: paper mismatch tray 1

Same issue with my WC6027.
Error code 024-958 calling for folio paper 8.5x13 even though printer set for letter size. Removing & reinserting tray will print but will not clear the printer's memory as on the next job same thing. Dwnloaded latest print drivers on Big Sur. Hugely frustrating, HELP
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CathyO-Xerox
Community Manager
Community Manager

Re: paper mismatch tray 1

Hi there,

If you have 100% verified that the paper listed on the driver menu EXACTLY matches what is loaded in the tray, size, type and orientation, then you would need to speak to a product specialist: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!