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Valued Advisor
Valued Advisor

paper rotated with duplex

hi,

 

i have a problem with connectkey printers , tested on firmware level 72 and 73

 

when letterhead or any other type is loaded in the printer

 

create a word file 1 page , print on any type of paper, page is printed on the correct size (example letterhead paper)

create a word file 2 pages, print on any type of paper, its beging rotated, so second page of word is printed on the backside of the letterhead

 

so in other words, when printing duplex, paper needs to be rotated ??

 

is there a setting to disable this?

 

thnx

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4 Replies
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Analyst Nation Moderator
Analyst Nation Moderator

Re: paper rotated with duplex

1. Not just with Word, happens from all applications.

2. Yes

3. Not that I have found.Happens in all PS drivers global and native.

 

There is a spar on the issue that appears to be this, but it is quite wordy and relates to a very specific setup, but the short version is that the duplex in the driver creates a face-up vs face-down issue. The spar is CQGbl00853808 (I believe you may be able to view it since you work for a Xerox company), obviously I can't post it's contents here.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Valued Advisor
Valued Advisor

Re: paper rotated with duplex

yes, see that spar now , outlook for march ?

any idea if its driver/device related issue? i guess device issue?

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Analyst Nation Moderator
Analyst Nation Moderator

Re: paper rotated with duplex

Not sure if it is driver or device. I did see a very similar issue with Copy instead of print which implies the device.

Just watch the spar, if it gets accepted you can just tag on and do a child spar.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Valued Advisor
Valued Advisor

Re: paper rotated with duplex

fixed now in : 073.xxx.066.08210

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