cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Valued Member
Valued Member

paper type lost since alt boot install - on firmware 072.010.124.23401

Jump to solution

Dear all, Xerox did an ALT boot + firmware update for some other problems...

 

Before we have:

  • tray1: FIX normal A4
  • tray2 : FIX recycle A4
  • tray3: FIX custom1 A4
  • tray 4: FIX normal A3

 

After upgrade/ALT boot setting from tray 3 is lost.

Tray3 after upgrade is : FIX normal A4,

 

so al normal mails are now printed on letterhead paper (custom1) :(

PS: we are using CUSTOM1 instead of standard letterhead because he doens't have to turn the paper if you use custom1, = faster printing...

 

Again a new mistake, like in the past, each firmware upgrade, new problems.

 

We are now on firmware 072.010.124.23401 on printers 7830 and 7845, problem now reported on a 7830 but I guess it will be the same problem on the others.

 

Setting again changed manually and will be solved.

 

 

0 Kudos
4 Replies
Highlighted

Re: paper type lost since alt boot install - on firmware 072.010.124.23401

Jump to solution

Hi jjjeroenski,
Thank you for using the Xerox forum.

Please post again if problem is not solved.

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
CM_Cert_Logo_Color.png

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues.
Your feedback counts!
Highlighted
Valued Member
Valued Member

Re: paper type lost since alt boot install - on firmware 072.010.124.23401

Jump to solution

Problem is solved if you do the settings manual again, but it's a bug in the alt boot upgrade firmware

0 Kudos
Highlighted
New Member
New Member

Re: paper type lost since alt boot install - on firmware 072.010.124.23401

Jump to solution
Beste Jeroen,

Dat je al je gegevens kwijt raakt met een Altboot methode is normaal, dit is geen bug.
Er had van te voren een kloonfile gemaakt kunnen worden als je al op firmware 072.010.xxx.xxxxx

Zijn al jullie problemen nu wel opgelost met Firmware 072.010.124.23401 ?

0 Kudos
Highlighted
Valued Member
Valued Member

Re: paper type lost since alt boot install - on firmware 072.010.124.23401

Jump to solution

No it's after replacing the original clone file that some settings are lost like these of the paper tray, only some litte settings are lost.

 

Most of the problems are solved, but still the problem from "start can not be used" who is only solved after ar eboot and even with some single touch buttons can't be solved with a reboot.

 

0 Kudos