cancel
Showing results for 
Search instead for 
Did you mean: 
u191
New Member
New Member

phaser 3020 wifi setup problem

Recently I've bought this printer and I'm trying to connect it to my network via wifi.

I'm doing the setup via the xerox software and every thing seem to go well, I'm connecting the printer via USB first and then select my network and enter my password but when the printer is trying to connect it's says "Connection failure : invalid network security check"

I've also tried to do this process manually and enter all the parameters including setting it to manual IP instead of DHCP but I get a similar error : General Failure.

 

Any idea will be appreciated

0 Kudos
9 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: phaser 3020 wifi setup problem

Hi U191,

Thank you for using the Support Forum. Please take a look at the instructions for configuring Wi-fi direct.  If this does not help or you need additional information please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
DanielD
New Member
New Member

Re: phaser 3020 wifi setup problem

Hello there,

I've just seen your post on XEROX Support Forum. Although it's dated 2017, I'd like to know if you managed to fix this issue.

I just bought the same printer back in September 2020 amd I having exactly the same problem.

If you managed to fix it, I'd appreciate it if you could walk me through the WiFi Connection for Phaser 3020.

Thank you

0 Kudos
CherylO-Xerox
Community Manager
Community Manager

Re: phaser 3020 wifi setup problem

Hi DanielD, 

Thank you for using the Support Forum. Did the solution referenced not work for you?  If so what errors did you get? 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
ishairston
New Member
New Member

Re: phaser 3020 wifi setup problem

I have the same problem. The manual setup is not working as using the ip address is automatically generated does not give me access to the printer.

0 Kudos
Mateusz
New Member
New Member

Re: phaser 3020 wifi setup problem

Hello, 

I have exactly the same issue with my new Pharser 3020 printer. I have tried every WIFI security setting available on my tp-link AX1500 router (even "no security" option). WPS connection also does not work. I do not have any issues connecting other devices to my router. @Xerox please find a solution or update your firmware (last update released in 2018)...

patrik.strba
New Member
New Member

Re: phaser 3020 wifi setup problem

I have the same issue. I tried so many configurations on the router but no one is working. I have TP-Link AX5400 and it doesn't work. However, on my old Huawei router, it works.

0 Kudos
marf111
New Member
New Member

Re: phaser 3020 wifi setup problem

Ahoj, mám podobný problém. Tiskárna mi fungovala na Google Cloud Print. Nyní už ne. Připojení je v pořádku, na chromebooku ji vidím, odešlu úlohu do tiskárny, hláška, že tisk proběhl, ale nic se netiskne. Funguje pouze tisk přes placenou aplikaci Printer share. Má Xerox prosím nějaké řešení pro bezdrátový tisk pro tuto tiskárnu? Děkuji za odpověď. Martin.

0 Kudos
xnatyoB
New Member
New Member

Re: phaser 3020 wifi setup problem

I had the same problem with my TP-Link AX5400 (AX73). I created a 2.4 Ghz-only guest network with hidden SSID and WPA/WPA2-Personal security and I was able to connect the printer to that. Hope that it'll work for you too.

0 Kudos
marf111
New Member
New Member

Re: phaser 3020 wifi setup problem

Děkuji, vyzkouším.

0 Kudos