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Jegajothy
New Member
New Member
‎05-12-2015 12:30 PM

phaser 4500

Product Name: Other - specify product in post

My OS is win 7 Prof 64 bit and I have this Printer.  It is connected to my pc with a usb cable to the front usb slot on my pc. Whenever I try to print from Word 2013 I get the error on the printer "Out of Paper', and when on the printer contoll panel I hit OK, i get receiving from usb.  when I try it all again, with the printer showing "ready to print', and I try to print again, nothing happens. 

I am not sure why the data is not going to the printer at all at this slot.

i have another printer, HP, and when connected to the same usb slot on the pc, it prints ok.

Also I switched the HP printer cable to the xerox, but it still does not print at all.

Hope the experts can please suggest any fixes for this.

thank u.

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CherylO-Xerox
Community Manager
Community Manager
‎05-14-2015 01:57 PM

Re: phaser 4500

Hi Jegajothy,

Thank you for using the Support Forum. Please take a look at the solutions for the Out of Paper error.  If these instructions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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