this turned out to be a unix issue. the user's account had options set for the printer that were different to those for other users.
Thank you for using the Support Forum. Please take a look at the solution for selecting the paper tray in the print driver. If this does not help please consider contacting your support centre for further assistance.
our users can't use this printer because it insists on trying to print from the manual feed rather than the paper tray. the print jobs are images or pdf files normalized to 8½ x 11 inches. the print tray is loaded with 8½ x 11 paper, and the tray config from the front panel is set to use 8½ x 11 paper. the printer driver is set to default to '1stTray'. we've tried all combinations of lp and lpr options '-o fitplot', '-o size=100', '-o media=letter' and nothing works. please help.
o/s - centos 6.5
driver profile - Xerox-Phaser_6130N-Postscript.ppd / xrx6130n.ppd
Solved! Go to Solution.