phaser 6360 unable to print copies from power point 2010

[shaymo1]

hello,

i am working as a support technition , we have a couple of this printers in the organization when users who have office 2010 installed 'they can't print copies from power point only.

there is no problem to print in copies from any other program only from power point 2010 - it prints only one copy.

we tried to replace the driver from pcl to ps - not working

** the printers connected via network ,please advice 

[CherylO-Xerox]

Hello shaymo1.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 6360.

Alternatively, you can visit our Contact Us page for other support options.