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New Member
New Member

phaser 8560dn repeatedly jams

Hello,
I have an 8560DN that suddenly began to jam paper (20 lb copy paper, which I always use).

I remove the jammed paper from the front cover, then the next sheet jams,

I have wiped down the rollers, checked for bits of lodged paper, changed the paper, flipped the paper over, wiped the maint. kit blade, pulled out the paper drawer and checked underneath, turned it off for an hr, then restarted it, and have restarted in diag. mode and cleared the isc faults.

All to no avail, as it continues to jam.

The long roller at the top cover spins freely - I don't remember if it should do this, or not. The small roller in the pull-down front flap does not move - the plastic bits to each side of this roller spin, but that roller does not let me roll it - again, not sure if this is normal, or not.

 

Thank you, for any help!

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Community Manager
Community Manager

Re: phaser 8560dn repeatedly jams

Hi dbdesign,

Thank you for using the Support Forum. Please take a look at the solutions for paper jams behind front cover. If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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