Apply this hotfix http://support.microsoft.com/kb/3001232 then this one http://support.microsoft.com/kb/2896881
Even though the hotfix refers to a Windows Server 2008 R2 issue, the hotfix can also be applied to Windows 7-based computers that encounter this issue.
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I am from India XRCI IT Support. Few of our users are finding themselves only able to print Single sided, and unable to edit the preferences.
printer installed on server is WC 7845
Users are supposed to get a window like this when they click Printer Preferences:
but Some users see a window like this instead:
It wil be greatefull if some one can help in addresing this issue.
We are all using the same version of Windows 7. and Printer Drivers are installed on Windows 2008 R2. What causes users to get one window instead of the other?
Thanks & Appreciate