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Xerox Employee
Xerox Employee

print properties showing generic drivers instead of actual printer drivers

Hi,

I am from India XRCI IT Support. Few of our users are finding themselves only able to print Single sided, and unable to edit the preferences.

printer installed on server is WC 7845 

 

Users are supposed to get a window like this when they click Printer Preferences:

xerox-window-right.png

 

but Some users  see a window like this instead:

 

xerox-window-wrong.png

 

 

It wil be greatefull if some one can help in addresing this issue.

We are all using the same version of Windows 7. and Printer Drivers are installed on Windows 2008 R2.  What causes users to get one window instead of the other?

 Thanks & Appreciate

nanda

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2 Replies
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Community Manager
Community Manager

Re: print properties showing generic drivers instead of actual printer drivers

Hi Nanda,

Thank you for using the Support Forum. Please take a look at the solutions offered in this forum thread. If this information does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator
Analyst Nation Moderator

Re: print properties showing generic drivers instead of actual printer drivers

https://support.microsoft.com/en-us/kb/2864755

Apply this hotfix http://support.microsoft.com/kb/3001232 then this one http://support.microsoft.com/kb/2896881

Even though the hotfix refers to a Windows Server 2008 R2 issue, the hotfix can also be applied to Windows 7-based computers that encounter this issue.

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Joe
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