Hi gneufeld3,
Thank you for using the Support Forum. Please take a look at this solution for ink smears and see if any of these solutions will help. Please consider contacting your support centre for further assistance if the above solution does not help.
When I print pages with a block of colour occasionally the colour will be not solid, rub off on the next page and be almost like its not been heated enough to properly form on the paper. For most of the time it is working perfectly. Any suggestions? I have about 12000 copies on my machine.