printer is OFFLINE in Print Server

[EricTheActor11]

I would verify that the printer on the server is NOT using a WSD port. That port is unreliable and causes the issues you're describing.

bye for now.

[willibaldus]

Manchmal ist die Lösung ganz einfach

Ich hatte immer wieder in der Drucker-Warteschlange die Anzeige "– offline". Hab alles ausprobiert, was im Internet steht. Dann habe ich gemerkt, dass dies dann der Fall ist, wenn ich von zu Hause aus (irrtümlich, weil dieser WLAN-Drucker als Standard definiert ist) einen Druckbefehl absetzte und dann mit dem Notebook ins Büro kam. Schließlich kam ich drauf: Das Notebook hatte ich zu Hause nicht abgemeldet – die Lösung also: Den User im Notebook ab- und wieder anmelden, und der Drucker spurt wieder.

[jannifer jones]

Follow the following steps on and on to ensure the fixing of your printer is offline to online. Do not miss any step, you will definitely find the fault.

Physically Checking the Printer and Cables

• Check that both ends of the USB cable are properly inserted. And, if the printer has networks, then check the proper insertion of Ethernet cables. And, if your printer has a wireless connection, then check for the internet connection and printer’s connectivity to the router.
• If the printer is connected with the help of cable, try by inserting the cable in different sockets on your computer.
• To make sure that there is no fault in the cable, you can check by using another cable.

Manually Set the Printer Online

• Click on the start button on the left corner at the bottom of your device. Choose the option “Control Panel” and after this, ”Devices and Printers”.
• Right-click on the printer in question and after this, select the option “See what’s printing”.
• A window will get open and choose “Printer” option from the top menu bar.
• A drop-down menu appears. Select the option “choose printer online”

Cancel all the Print jobs To Get Printer Back Online

• From the option of see what’s printing”, right-click and press “Cancel” option. It will cancel all the print jobs.
• After removing the print jobs, select the option of “Use Printer Online” again.

Removal of the Printer Drivers and Re-installation of the Printer

• From the “Devices and Printers” option, select the “printer” option. And then click on “remove device”.
• Now, reinstall the printer by clicking on the “Add a Printer” option from the “Devices and Printers’ option.

[Joe Arseneau]

The driver only affects quality, the port is what decides if the job leaves the PC.

Use an old HP laserJet4 driver and you can print to any Xerox device, it clearly won't get great results, but the job will get there ;-)

In General, the Print Management platform is excellent for managing printers, not so much for installing them, use Devices and printers

Make sure you have the IP/Hostname right by opening CWIS from the server.

So if RAW is failing try LPR (port 9100 vs 515)

If it still fails, Telnet the printer at each port, then confirm those ports have not been closed at the device,

or that IP filtering isn't blocking the server.

As for how to install:

Remove the printer, then install this driver.

If the Wizard runs during install, choose the Printer I want wasn't listed option even if it shows up.

Then install Manually as a Local Printer

Then Create a new Port > Standard TCP/IP Port  (You need to enter your 6605 IP at this point)

Then make good and sure that the Query the Printer and automatically select a driver to use is not checked or you will just end up with the MS Class driver.

After the wizard finishes, Go into Devices and printers and then right-click the printer and choose Printer Properties > Ports > Configure Port and make your setup match these highlights exactly

 

[A_Spark]

Hi Joe

Thanks for the help.  Diabling SNMP has worked to remove the OFFLINE status, but nothing is helping me to print.  Tried multiple drivers PCL, PS, but not sure if this model printer has issues on a server 2008 Print Management platform

Xerox 6605DN

[Joe Arseneau]

Usually its SNMP failing, specific with Xerox devices and TCP/IP ports.

What happens is, SNMP is on in the port, and in the Configuration tab, the data expected by each can get intercepted by the other, and Windows shows the fault as being offline. It doesn't really make sense to me, but that's Windows.

So disable SNMP on the port, but leave it on in Configuration (So the paper trays, finishing options etc ect all stay updating)

In short:

No

Yes

If that fails to make it come alive, start changing port types until it works

LPR=515

RAW=9100

WSD = Yeah, don't bother

[A_Spark]

The Xerox 6605 remains "offline" on the print server, even after replacing the drivers and reinstalling the printer many times.  a second printer of the same model also remains offline.  Is there soem configuration on the Printer that would allow it to synchronise and register with the printer server?