Hello anitawm,
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 5335.
Alternatively, you can visit our Contact Us page for other support options.
I am using windows 8.1 and the workcentre 5225. I can no longer print on 11x17 since changing from windows xp to Windows 8.1 Any suggestions?