cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

printing color in windows photo viewer on 7556

Hello all that view. Having an issue with printing color from windows photo viewer. some users are okay others can't. color is selected in printer properties. Has any body ever heard of this?

 

Thank you.

0 Kudos
3 Replies
Highlighted
Xerox Analyst
Xerox Analyst

Re: printing color in windows photo viewer on 7556

are all PCs using the same print driver and/or operating systems?  if not, that may be an issue.

regards,
Margo Valens, Xerox Customer Trainer
Edmonton
0 Kudos
Highlighted
New Member
New Member

Re: printing color in windows photo viewer on 7556

That's not an issue. These devices support most operating systems. That might be a symptom but it's not the problem.

 

On windows 7 x64 we had similar issues with our entire fleet using the Post Script global driver (can't remember the version, we've since switched the PCL 5 driver). We were using a print server to deploy the printers. When we encountered this issue, there were two solutions that worked for us:

 

1. Boot to safe mode and manually delete the driver folder "C:\Windows\System32\spool\drivers\x64\3" then log in as the user and re-install the driver.

2. Verify that the color settings are set to default in color management (which is in the control panel). We had a user somehow change this and it caused their photos to print in all kinds of weird colors like they were inverted or something.

 

Ultimately, changing the driver to PCL completely fixed our problems leading us to believe there was something corrupt in the PS global driver for our printer models.

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: printing color in windows photo viewer on 7556

Why boot into safe mode when you can stop the print spooler and delete the driver manually? You do not need to remove every driver.

 

The operating system and/or driver was the issue as you stated yourself.

Thanks for the information!

 

Best Regards

Kimzi

0 Kudos