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greed1
New Member
New Member

printing from phone always trys to print an order page from bypass tray

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Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Android

has any one had this issue? when printing from a mobile device it wont print untill you load paper in to the bypass tray. This is despite asking to print from tray 1. once i load paper in to the bypass tray it will then print the document requested from tray 1 but then prints an order page from the bypass tray. 

is there any way of disabling the order page when printing from a mobile device. 

printing over erthernet doesnt print an order page and works as youd expect its just on mobile devices 

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greed1
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New Member

Re: printing from phone always trys to print an order page from bypass tray

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Checked both phone and printer setting but can't see anything in either unless I'm missing something?
This has happened on an apple and an android device
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TonyP-Xerox
Analyst Nation Moderator
Analyst Nation Moderator

Re: printing from phone always trys to print an order page from bypass tray

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If you are using the Xerox Print Services on your phone you should be able to select your paper size. My experience is that most PDFs are setup for A4 so the printer will ask that you load A4 in the bypass tray. If you change the paper size to letter, you shold be able to print from the main tray. 

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greed1
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New Member

Re: printing from phone always trys to print an order page from bypass tray

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tray 1 is set up for a4 and it prints the document from tray 1 as requested

But it then prints an additional 'order page' which I didn't ask it to from the bypass tray
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greed1
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New Member

Re: printing from phone always trys to print an order page from bypass tray

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top page is the unwnated onetop page is the unwnated one20211209_143234 (2).jpg

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greed1
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New Member

Re: printing from phone always trys to print an order page from bypass tray

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Anyone else have any ideas?
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George850650-XRXN
Technical Escalation User
Technical Escalation User

Re: printing from phone always trys to print an order page from bypass tray

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greed1,

If you do not need the Banner Page at all then you can turn it off. 

I hope this helps.

VL Banner Page.jpg

George850650-XRXN
Technical Escalation User
Technical Escalation User

Re: printing from phone always trys to print an order page from bypass tray

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greed1,

I also noticed in your screenshot of "Required Resources" that Tray 1 is set for A4 short edge feed (SEF). The Banner Page is calling for A4 long edge feed (LEF).

The speed of the machine can be improved if the A4 in Tray 1 is loaded as LEF.

I hope this helps.

greed1
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New Member

Re: printing from phone always trys to print an order page from bypass tray

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Excellent thanks for your help. I have also swapped the paper round in tray 1 👍
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