you need the exact font but Word isn't sending it correctly, then save as pdf and send from Acrobat/Reader.
If it still has issues, send the pdf with Print as image enabled.
I am having a problem when I print to a xerox phaser 6600 from office 365 mac powerpoint. Whenever i print using monserrat I get the following message:
error invalid font
offending command: define font
stack:
/font
-dictionary~
/XPIQMN+Montserrat -Regular
I can cahnge this to another font and print but I am trying to get the agency font to print correctly. Any Ideas?