printing marks

[Dee101]

repeated black marks on printed paper.  I have seen this problem posted a few times, any my problem looks EXACTLY THE SAME,( so obviously not my printer problem), but have not seen a solution.  I can't keep buying new ink cartridges hoping this goes away.  The last idea I saw posted was to take the ink cartridge apart and replace a plastic piece for a metal piece. I am unwilling to take my cartirdge apart. How do I fix this problem? Thank you

[GabiE-Xerox]

Hi,

You did not specify the printer model. It could be from the drum cartridge.

Gabi

[Dee101]

the printer model was in the tag. It is a Phaser 6180 MFP that is making these marks on my printing.

[Dee101]

how do i fix the drum?

[CherylO-Xerox]

Hi Dee101, 

Thank you for using the Support Forum. Please take a look at this article in the online support for your printer.  If these possible solutions do not help please consider contacting your support centre for further assistance.

[GabiE-Xerox]

Hi,

Unfortunately you cannot fix the drum, you must replace it.

Gabi

[SteveWilson]

This is caused by the newer spiral sponge cleaning roller that has replaced a solid piece of sponge in the cartridges.  Either the Toner cartridge is very old or has been stored at high temps cause the sponge roller to fused or mark the rubber roller.

These yellow marks.Yellow marks from brand new and sealed OEM cartridge

Internal spiral roller matches exactly with the marksOld cartridge with continuous sponge

So, unless you are happy to strip down the cartridge and clean it or swap it with parts from your old cartridge, you need to return the cartridge and get a new one I am afriad.

Hope this helps!