Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: printing problems

Hello mmandessa 

Have you already tried replacing the drum unit?


NOTE: The Drum Cartridge is a Customer Replaceable Unit (CRU). After approximately 60,000 copies / prints, the machine will display a warning message before the Drum reaches the end-of-life. Make sure to have a replacement cartridge available.

To remove the old Drum Cartridge:

  1. Open the Front Cover by pulling the cover towards you.

  2. Open the Bypass Tray, and then open Cover A while lifting up the release lever.

  3. Lift up the colored lever, and slide the Drum Cartridge out until the handle on top of the cartridge can be lifted.

  4. Grasp the handle and remove the cartridge from the machine.

    NOTE: To recycle used Drum Cartridges, return them to Xerox in the original packaging. Return labels are included with each new cartridge.

To install the new Drum Cartridge:

CAUTION: When replacing the Drum Cartridge, make sure that the new cartridge is the correct cartridge specified for the machine.

  1. Remove the new Drum Cartridge from the box.
  2. Carefully remove the protective sheet from the cartridge by peeling the tape up and slowly pulling the sheet out.
  3. Place the cartridge in position and slide it into the machine until it clicks into place.
  4. Remove the cartridge seal completely by pulling the tape straight out and make sure the cartridge remains fully seated to the rear.
  5. Close Cover A until it latches, and then close the Bypass Tray.
  6. Close the Front Cover.
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
New Member
New Member

printing problems

Product Name: CopyCentre 123/128
Operating System: Windows 10 x64

Good morning,

My prints are coming out with black horizontal bars on all pages.


Urgent help neededprint sample with horizonal barsprint sample with horizonal barsmy printermy printer

0 Kudos