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reinaldoazocar
New Member
New Member

problemas de impresion

Product Name: WorkCentre 6515
Operating System: Windows 10

hola buenas noches tengo problemas con mi impresora workcentre 6515 falla en atasco de papel y problemas en calidad de imagen es un equipo nuevo, de poco uso menos de 15 impresiones y al imprimir a color tengo manchas en las imagenes y la calidad no es buena, tambien me atasca el papel. que debo hacer?IMG-20210825-WA0042 (1).jpgIMG-20210825-WA0039.jpgIMG-20210825-WA0041.jpgIMG-20210825-WA0040.jpgIMG-20210825-WA0042.jpg

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3 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: problemas de impresion

Hi reinaldoazocar, 

Thank you for using the Support Forum. looks like you are using glossy cardstock.  Make sure you are setting the paper type at the machine and in the driver.  See this article How To Select the Paper Type and Size .

If it is not set correctly it can cause poor print quality and paper jams.  Also make sure that the paper you are using is within specifications for the WorkCentre 6515. If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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reinaldoazocar
New Member
New Member

Re: problemas de impresion

CherylO-Xerox
Community Manager hola buenas noches disculpa por no poder responder a tiempo me encopntraba de viaje pero he realizadop todo como me imdicas y sigue dando malos resultados, he visto otras soluciones de ustedes y pudiera ser el fusor, pero este equipo es realmente nuevo no tiene mas de 20 impresiones y tiene fecha de fabricacion del mes de enero
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TammyL-Xerox
Administrator
Administrator

Re: problemas de impresion

Hello, 

At this point I would suggest that you call into the support center for further assistance. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!