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aft3rmath New Member
New Member

psct8560.exe Crash

Hello, i am useing a xerox phaser 8560 and when i go to print i get a pop up that psct8560.exe is not working it still allows me to print but this pops up everytime i print a page. Can i fix this? i tried reinstalling the printer and driver with no luck. Or can i just delete the psct8560 file with no affect?

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5 Replies
Kimzi Valued Advisor
Valued Advisor

Re: psct8560.exe Crash

Heya!

 

This program is the so called "Printing Scout" which means, it should help to just turn SNMP off.

 

You can do this by rightclicking on the printer driver -> Properties -> Configuration -> SNMP Bi-Directional Communication.

 

This is a lil different depending on what operating system you use.

aft3rmath New Member
New Member

Re: psct8560.exe Crash

This did not help the issue: this is the info i was able to gather:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: psct8560.exe
Application Version: 1.0.0.24
Application Timestamp: 43beea8d
Fault Module Name: psct8560.exe
Fault Module Version: 1.0.0.24
Fault Module Timestamp: 43beea8d
Exception Code: c0000005
Exception Offset: 00003215
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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Kimzi Valued Advisor
Valued Advisor

Re: psct8560.exe Crash

Sry, did not specify.

You do need to turn SNMP off in two places, and also turn job notification off if you have it.

 

In Properties -> ports -> configure port, turn off "SNMP Status Enabled" & in Properties -> Configuration -> Bi-directional communication, turn off both SNMP and Job notification if you have that option.

 

If this does not work, I would guess a clean install would work.

Uninstall the printer, and the driver from Server properties in Printers and Faxes.

Then go to c://windows/system32/spool/drivers/w32/3/ and locate the PSCT8560 file there, delete it and reinstall the printer.

Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: psct8560.exe Crash

Hi aft3rmath,

You attempt the following steps:

  1. Unistall the current print driver.
  2. To do Delet the print queue,
  3. use the Server Properties of the local workstation to remove the driver
  4. navigate to spool folder and remove any remainer of the print driver
  5. Install version 5.58.10
  6. ! When installing pleae select local install instead of network install !
  7. After instalation Navigate to Printer Properties >  Advanced > Bi-Directional > Select Communicatio item to Off and Job Notifications to Off.
  8. Attempt a print job.

Hope this does the trick.

Thanks

Please select Accept as Solution if you feel this post has helped you.
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aft3rmath New Member
New Member

Re: psct8560.exe Crash

Solution was to install the driver's off xerox website 

When we originaly set up this printer the driver that was on the site here for it did not work correctly. So we grabed the driver directly off the printer (Witch is the driver witch stoped functioning right on one of the computers.

So we are running two diffrent drivers on two identical systems and neither is tossing a error now and PSCOUT is working correctly on both.

FOR NOW!

 

Thank you all for your replies  

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