Hello, i am useing a xerox phaser 8560 and when i go to print i get a pop up that psct8560.exe is not working it still allows me to print but this pops up everytime i print a page. Can i fix this? i tried reinstalling the printer and driver with no luck. Or can i just delete the psct8560 file with no affect?
This program is the so called "Printing Scout" which means, it should help to just turn SNMP off.
You can do this by rightclicking on the printer driver -> Properties -> Configuration -> SNMP Bi-Directional Communication.
This is a lil different depending on what operating system you use.
This did not help the issue: this is the info i was able to gather:
Problem Event Name: APPCRASH
Application Name: psct8560.exe
Application Version: 18.104.22.168
Application Timestamp: 43beea8d
Fault Module Name: psct8560.exe
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 43beea8d
Exception Code: c0000005
Exception Offset: 00003215
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Sry, did not specify.
You do need to turn SNMP off in two places, and also turn job notification off if you have it.
In Properties -> ports -> configure port, turn off "SNMP Status Enabled" & in Properties -> Configuration -> Bi-directional communication, turn off both SNMP and Job notification if you have that option.
If this does not work, I would guess a clean install would work.
Uninstall the printer, and the driver from Server properties in Printers and Faxes.
Then go to c://windows/system32/spool/drivers/w32/3/ and locate the PSCT8560 file there, delete it and reinstall the printer.
You attempt the following steps:
Hope this does the trick.
Solution was to install the driver's off xerox website
When we originaly set up this printer the driver that was on the site here for it did not work correctly. So we grabed the driver directly off the printer (Witch is the driver witch stoped functioning right on one of the computers.
So we are running two diffrent drivers on two identical systems and neither is tossing a error now and PSCOUT is working correctly on both.
Thank you all for your replies