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st0ne
New Member
New Member

"Printer Status Not Available. Please check power and cable connections."

Product Name: Xerox B210 Printer
Operating System: Windows 7 x64

I've had this printer for about a year and a half now, and while it has some annoying quirks (always printing off a diagnostic sheet on start up, going haywire and printing page after page of weird symbols), I've for the most part been able to use it as intended with good quality results.

However, I just tried to print something and, having not changed any settings, I get this VERY helpful status report. I tried restarting it, I unplugged the power cord for 20 seconds and then firmly plugged it back in, I did the same with the wired connection, nothing. 

A diagnostic sheet prints every time I start it back up, so it prints just fine, but for some reason it refuses to talk to my computer now.

I bought this printer so I could print from home for my business and simplify my workflow, and now my business comes screeching to a halt.

Any insight or suggestions are much appreciated.

-Josh

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TammyL-Xerox
Community Manager
Community Manager

Re: "Printer Status Not Available. Please check power and cable connections."

Hello stOne, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100

Thanks,
TammyL-Xerox
Community Manager

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