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Agerbon
Agerbon New Member
New Member
‎10-03-2019 10:17 AM

"Unable to verify the printer on your network."

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: macOS 10.12 - Sierra

on Mac computers running High Sierra or Mojave, we are unable to add the Xerox Altalink 8035 printer by IPP.The following error is returned:

Unable.png

After pressing Continue the printer is added, however when trying to print, the que immediately goes to "Paused/Ready to Print" and nothing is printed

 

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CathyO-Xerox
Community Manager CathyO-Xerox
Community Manager
‎10-08-2019 01:39 PM

Re: "Unable to verify the printer on your network."

Hello Agerbon,

I would recommend you contact our Support Department to speak with a product specialist. The contact info for support is listed HERE. 

Thanks,
CathyO-Xerox
Community Manager

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