Apple will end 32bit support, meaning Safari should have to change.
Personally, I don't use the pdf thing, if I have to use Safari I just use a preset created within another application (Chrome). As long as you choose the preset and don't go into the Printer Features section after doing it, all the options should work.
And since it is a web browser, it isn't like anything advanced will be needed, you certainly won't be making a Book out of a web page.
I appreciate the info about the new driver and such, but the original issue is that we can not choose Xerox Features from the driver in Safari, and that is still the case. Yes there is a workaround by making a PDF as an intermediary step, but there is still no solution to this problem.
Can you provide more insight as to what is happening in June 2018 that "should" make this work again? And that is still 5 months away.
Thanks for your reply, Joe.
Since there is no "Accept Solution" Button, please take this note as "accept".
The Office 2016 example should not be happening,Office 2011 and safari are expected to not work, though by June 2018 Safari should begin to.
Xerox Features will show up only in 64bit apps if you have a 4.x or newer driver.
3.X will work fine, until you get to a printer that isn't supported by them (Devices that came with or after the 4.x did)
Mac OS X 10.8 is the first OS that required 64-bit hardware, and the last OS that will run 32-bit applications “without compromises” is macOS 10.13, with a requirement that all applications are 64-bit by June 2018. Apple had previously requested Xerox continue to produce 32/64-bit drivers until the release of 10.12 at which point we were allowed to remove 32-bit support. Xerox continued to support 32/64-bit applications until June 2017 when we released the new 4.x version of the print driver.
The v4.x driver is 64-bit only, supports macOS 10.11 through 10.13 and is the only macOS driver that will continue to add new printers. The most well-known application that is 32-bit is Microsoft Office 2011, which Microsoft officially ended support for in 2016.
To verify if the application in use is 32 bit perform the following steps:
1a. Select Go
3a. Select File
As a workaround you should be able to use the dropdown in the bottom left corner to open PDF preview and print using Xerox Features to print.
It also seems to work where you can create a preset with (the accounting information in it for instance) it outside of the 32 bit application, save it, and select it within the 32 bit app when printing. (This is by far the simplest method)
As for installing the 3.X driver:
You can grab the 3.123 driver from here, just ignore the model number, it is a Universal binary so it covers near all Xerox devices up to early 2017. (Please note, this does not include VersaLink or AltaLink, they require a 4.x driver)
But, you can't install it on a system that has the 4.X driver. First, you need to totally remove the 4.X.
To do that...
o Close any open printer queues in the Dock
o Close all open applications
o Print & Fax - remove Xerox printer objects (using the "-" button under the list of printers)
o Applications folder - remove Xerox folder (if present)
o Library/Applications Support - remove Xerox folder
o Library/ColorSync/Profiles - remove XRX* or other Xerox files if present
o Library/Image Capture/TWAIN Data Sources - remove Xerox printer packages
o Library/Printers - remove Xerox folder
o Library/Printers/PPDs/Contents/Resources - delete Xerox folders and files. Older OS's have multiple language subfolders, each of which may contain Xerox PPDs. If this is the case, the easiest thing to do is search the entire set of folders for the Xerox files, and delete en masse.
o Library/Receipts - remove any of the following: pde***.pkg, xpd***.pkg, ICC*, ICP*, ICC_Profiles, SSScan/Xerox (folder)
o Users/[username]/Library/Preferences/ - remove all com.xerox.* files
o Note: If your library folder is hidden, type this in a TERMINAL window (located in Utilities folder): > Chflags nohidden Library <enter>
o Also in Users/[username]/Library/Preferences/ - look for any com.apple.print.custompresets.forprinter.(yourXeroxPrinterName).plist files and delete them
o Users/[username]/Library/Caches/ - remove all XRXSetup* files (if present)
o Also in TERMINAL:
> cd /var/db/receipts/ <enter>
> ls <enter> - look to see if there are any com.xerox.* files. If so, delete with:
> sudo rm com.xerox.* <enter> (will prompt for admin password)
- Empty the MAC’s trash. If any files are being held, reboot and empty again.
- Reboot the Mac
The latest 4.x is now 4.12.0 and is here
Any progress on this topic?
Got stuck at a customer, who uses an AltaLink C8030 with Xerox Standard Accounting. Since he got new Macs with High Sierra, he is not able to print on the Xerox out of various software.
- Office 2016 works
- Office 2011 don't work
- Safari don't work
- Adobe CC works
Any solutions on this topic? Since the issue exists by starting using 10.12, there should be at least a usable workaround..?
Hi, this is an older topic but since it's still an issue at our workplace, just wanted to share a quick and dirty workaround -
many of our clients rely on the printer features subset for Xerox Accounting in OS X (which, has never really worked in an ideal fashion as it does on Windows...), but fortunately in a program where the features DO appear correctly, setting whatever needs to be set and saving a global or global-to-specific-printer printing preset appears to work properly.
So, even in a program where the features drop down is busted, selecting a preset appears to configure things properly so one can print from Safari or another program exhibiting the issue.
Just thought I'd drop that here for any others looking for a better work-around than printing from Preview every single time...
Just wanted to point out that the version of Safari (v11.0) in 10.13 Beta 6 still shows this issue. Not sure who exactly is at fault for not updating whats needed but I have a feeling that when 10.13 is officially released this still won't be fixed.
We are using WorkCentre 7855, about 20 of them. All are pretty much useless when using Safari.
Safari showing the correct Xerox Features.
Safari showing Printer Features that show incorrect driver information. By the way none of these drop down selections work.
Thank you for offering to follow up. I have sent you a PM with my most recent communication on the ticket.
How did Apple explain how Xerox is at fault when every single Application they develop works *except* Safari? If it was Xerox at fault, they should very easily be able to explain why they are perfectly fine accepting an improperly signed, or improperly compiled driver in every other application including Sandbox apps like Preview. That response if officially endorsed seems pretty flawed.
PM me a link to this post, and the SPAR number from your escalation and I will review the escalation and see where the ball was dropped after your final email stating you needed help dealing with Apple if I can.
What's odd is that the official response asked if I needed help putting in a request with Apple, I replied yes, and no one followed up.
Printing to PDF as an intermediary step is not a solution.
Finally, according to someone at Apple, it is a Xerox problem with the way the drivers are signed or compiled or something. But since Xerox never followed up I'm stuck in the middle of the finger pointing between the two companies, operating without the ability to print from one of our essential programs. If I were a big manufacturer and software developer like Xerox and Apple broke my software that disabled my software from running on my clients' computers, I would figure out how to work with Apple as opposed to telling my users to go away file a bug report.