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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎10-23-2020 03:48 PM

Re: "the port is not connected" Printer will not print

Hello tloayza,

I would start by re-installing the Xerox print driver for your device.

Thanks,
CathyO-Xerox
Community Manager

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tloayza
New Member
New Member
‎10-19-2020 08:53 PM

"the port is not connected" Printer will not print

Product Name: WorkCentre 3315/3325
Operating System: Windows 10

First of all, I am not very technically inclined, but I have this printer at work.  It has worked well up until today I went to print something and it said "The port is not connected. Check it.  

I have ran the troubleshooting and it cannot help me.  I have tried some fixes I found online, but it was not helpful.

Help, please

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