ready to scan. copying and printing not available

[Woliwon]

The LPH( LED Print Head) for magenta needs to be replaced. Assuming that is the only 361 chain fault code. You'll need a technician to fix it. 

[tfrltd]

fault code: 361.375.00

[Woliwon]

There should be a fault code on the screen too. Or navigate to device > notifications> fault history. There will be a code like 322.456.00. Without knowing the code it is impossible to suggest anything to fix it.

[tfrltd]

first time open the printer, the interface shows ready to scan. copying and printing not available. system error.

how to resolve it