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akva
New Member
New Member

splwow64 error when changing properties

Product Name: Xerox Global Print Driver
Operating System: Windows Server 2016 x64

Some users are unable to change printer properties. They get a splwow64.exe error. "Some or all property pages(s) may not be displayed". This is only with Xerox printers, not Canon or HP. 

We tried:

  • Newest drivers
  • Re-installed printers
  • Repair install of Windows 10 
  • No client-side processing
  • Excluded splwow64.exe from antivirus monitoring

Any ideas? 

spl.png

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3 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: splwow64 error when changing properties

Hi akva, 

Thank you for using the Support Forum. Please take a look at this post especially the last two replies.  Disabling the Client Side Rendering seems to work for the majority of people that see this error.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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akva
New Member
New Member

Re: splwow64 error when changing properties

Thank You, Cheryl, but all these suggestions were already tried out without success. 

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: splwow64 error when changing properties

Hi akva, 

Sounds like you have tried everything already, so it would be an escalation: 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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