cancel
Showing results for 
Search instead for 
Did you mean: 
Frequent Member
Frequent Member

streak on top of page of docucolor 250

Jump to solution
Product Name: Docucolor 250
Operating System: Windows 10

I have a docucolor 250 and when I try to print or copy on a 12 x 18 sheet of paper, I get a black streak across the top.  I don't have any problems when printing something smaller.  I'm assume I need to clean something.  I have a service manual and am fairly handle.  Can someone give me a suggestion as to where to start?  Thanks!

 

2020-02-14 13.20.51.jpg2020-02-14 13.21.12.jpg

0 Kudos
2 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: streak on top of page of docucolor 250

Jump to solution

Hi Mike,

It looks like the black drum cartridge is defective.

 

Gabi

Highlighted
Frequent Member
Frequent Member

Re: streak on top of page of docucolor 250

Jump to solution

I cannot thank you enough!  I had planned on spending an afternoon trying to figure this out.  THANK YOU!!!!

0 Kudos