switching numbers when scanning

[Kimzi · Accepted solution]

Hi!

As it's only a patch it should NOT clear your settings, but I suggest trying on one of the printers first. (printing a config sheet before patching)

Best Regards

Kimzi

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[dzealy3]

One more quick question...if i upload the .dlm file in the patch will this clear all my settings?

[CherylO-Xerox]

Hi Dzealy3,

Thank you for using the Support Forum. If you have the version 072.010.004.09100 or higher then the "fix" is built in to the version. 

According to the current release notes for the  072.010.004.09100 version "The “JBIG” scan patch is no longer represented by having LL appended to the network controller version. To see that the scan fix is applied you will see a new entry on the configuration sheet and web page. Under General Setup, there is now a listing for JBIG2: Lossless. This means the JBIG2 fix is implemented"

Check your configuration page for this notation.  Your machines should be good if they are all above the version I have listed. Please consider contacting your support centre for further assistance.

[dzealy3]

I am specifically interested to know if i have Connect Key version 072.xxx....., will i need to wait for a patch to come out or will my devices not be afftected?

[dzealy3]

Thanks! Most of our copiers have been installed in the past year and it looks like this patch came out in 2013. Do you know if this patch was built in to any of the latest software versions? I'd hate to have to install this patch on 50 or so newer Xerox machines if it is not necessary.

[Kimzi]

Hi!

The patch can be downloaded from HERE.

Best Regards

Kimzi

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[dzealy3]

This article was recently brought to my attention and i have heard this before. Could someone take a look and let me know how this applies to my 78xx models and how i can fix it? 

http://www.dkriesel.com/en/blog/2013/0802_xerox-workcentres_are_switching_written_numbers_when_scann...

Thank you