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New Member
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system cannot find printer

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I have a 6500 that I am running on W10.  The other day printing started to go to the queue, but the printer window said that the printer was off line.  I rebooted the system and restarted the printer.  I disconnected and reconnected the data lines.  I have both an network and USb connection to the unit.  I went to the Xerox website and downloaded the WC72XX_PrinterSetup...exe, but it can't find the printer.  I couldn't find any other drivers specific to my 6500, but this exe couldn't find the printer either.  What's my next step?

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Valued Advisor
Valued Advisor

Re: system cannot find printer

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Use the Windows 8 driver for your machine from here.

When installing, make sure you choose Create a new Port and set it to Standard TCP/IP

Enter the IP address and make absolutely certain you uncheck the box for Query the printer and automatically select the driver to use I cannot stress that enough, if you do not do that, Microsoft will decide the Class Driver is the right one, that is not the case.

 

After installation, go into Control Panel > Devices and Printers and right click the driver and select Printer Properties > Ports > Configure Port and make sure these 2 highlighted boxes are not checked. (Stops Microsoft from converting to a WSD port as well as stopping the false Offline errors.

 

 

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Joe Arseneau
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New Member

Re: system cannot find printer

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Done.  Thanks.

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Valued Advisor
Valued Advisor

Re: system cannot find printer

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Use the one I highlighted.

Capture.GIF

 

The IP address can be found like this

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau