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lucasrf
New Member
New Member

two-sided printing with problems - B215

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

We purchased a B215. When we request printing on both sides of the sheet, the last one is misaligned. What to do to solve this problem?

SCAN_20211202_125632355_001.jpgSCAN_20211202_125632355_002.jpg

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: two-sided printing with problems - B215

Hello lucasfr, 

Have you tried cleaning the feed rollers in the document handler, please click here for instructions on how to do so. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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awesome141
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Re: two-sided printing with problems - B215

i agree with the above. The last page feeds a bit differently than the ones before it, because the beginning of the paper-feed system is still after the last page starts feeding. So, you might have something sticking in the paper path, or something slipping.

If you want to try, you can open some fresh paper and load it. Then adjust the humidity adjustment to correspond to humidity in the environment. Removing and reinstalling the printer in Windows, or whichever OS, can work the gremlins out :-).
If you've used up more than one drum unit, replaceable parts may be at fault. But my first guess is humidity and old paper.
Does itnever double feed or jam? Did you look in CenterWare at the Alarms. Might find clues there, but only if it's connected by Ethernet (RJ-45 plug), not USB. TRY some of those things. Printer after printer, model after model, the common problems are the same.
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