Thank you for using the Support Forum. Without knowing what printer you are using it is diffcult to give you an answer. Here are some things you can look at or try:
Configure the finisher options after you install the printer
Go to system preferences then printers, go to the option of the printer and setup the finisher options
Be sure the correct ppd is chosen, not the adobe generic ppd
If this does not help please consider contacting your support centre for further assistance.
Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!