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using envelope media size with other media types

Product Name: Versalink c500dn
Operating System: Windows Server 2012 R2 x64

Hi,

We just installed a Versalink C500.  It works great with our plain paper jobs.  We print cards with messages for some of our customers.  The cards are light cardstock that is envelope C5 size.  When I select the size on this printer, it will not let me choose any other stock besides envelope.  If I let the job run as envelope stock, it jams because of the thickness mis-match.

Is there anyway to by-pass or force the type to the light cardstock or an any type setting, like we use on our older B&W HP laserjets.  We need the color capabilities at this workstation.

thanks!

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Technical Escalation User
Technical Escalation User

Re: using envelope media size with other media types

Program it as custom size cardstock paper with dimensions of c5
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New Member
New Member

Re: using envelope media size with other media types

Hi
I have just received my c500printer today, I used to print textured card no problem on my ColorQube but this printer not happy. Any ideas for the best setting for this please? Sometimes it goes through and sometimes it sticks. It's printed thicker shiny card no problem.
Thank you
Kirstie
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