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tcrave88 New Member
New Member

wont print top line

Product Name: xerox workcenter 6515
Operating System: Windows Server 2012 R2 x64

Changed printer, now am unable to print to a medical form. The very top line is missing. When viewing in print preview, I have to change setting to actual size to stretch the page so that it fits correctly in my form. The top line now shows in the greyed area and will not print. The greyed area has always been on the print preview screen, but before, it would print.

On a side note, my previous printer did feed the paper bottom up. This printer feeds top down.

 

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5 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: wont print top line

Select fit to page or custom scalling or adjust your marjins till everything want to print is not in the grey area, which, if your previous printer was printing, was a bug

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tcrave88 New Member
New Member

Re: wont print top line

Thank you for your reply. I have to change setting to Actual Size so that the information stretches out. This enables it to print correctly on my UB04 medical form. The previous printer I had was able to print it, even tho the top is in the grey shaded area. I have since tried 3 printers and it won't work.

 

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: wont print top line

open MS word →page layout →set all margins to 0.0 →click OK →warning dialog appear →click "fix" →done. The printer's minimum margin's are now displayed in the MS word GUI for editing margins. I don't know what these are for your model but it will pull from the driver. Make sure you are using the driver specific to your model and not global driver for a tighter margin.

Take these minimum margins and set to page layout → margins on whatever program you are printing this form from. You can also try printing with 0 margin or a .1 margin but can damage the printer (it may begin printing on the transfer roller before paper is in position to receive image).

There can be about 2.5 mm of registration drift between pages hince the reason for margins.(keeps the toner on the paper and not on the inside of machine)
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tcrave88 New Member
New Member

Re: wont print top line

This is actually a PDF file printing thru Adobe Acrobat Reader.

 

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: wont print top line

So do as I said in first paragraph to determine min margins, then in second paragraph do that for Adobe reader(page setup →margins)
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