workcentre 7435 white line on magenta only

[Joe Arseneau]

I honestly don't know. I am a software/networks guy, I just forwarded your info to a hardware guy who happened to be here in the test lab, what I posted was word for word his response.

[Computerdepotseymour]

Ill take a closer look in the morning, would that cause a visible void of toner on the mag roller?

[Joe Arseneau]

ROS Window. Laser is not writing on the drum in that location. If drum and developer have been ruled out and it's just one color.

[Computerdepotseymour]

We have a 7435 we purchased used as a backup to our main copy station.  Recently developed a white line (void of Toner) on the magenta only, line is about 3/16th in wide.  Swapped in a new drum with no effect, cleaned print heads, no effect, ibt belt is fine.  So we swapped in a brand new developer housing (you could see a void on the mag roller with a flashlight).  Once it was primed up with toner it developed a line in the exact same location.  With a flashlight shining in through the drum opening you can clearly see a void on the mag roller just like the initial developer housing it replaced. I'm stumped, what should I look at next, and what could cause two different developer housings to develop a void (very quickly) in the same location on both mag rollers.

Thanks