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barnbar New Member
New Member

workcentre 7830 doesn't recognize new cyan toner

I replaced my cyan toner this morning since the machine requested it. i followed the instructions shook it 10 times and replaced the old cartrige and it will not recognize that it is a new toner cartridge. 

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2 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: workcentre 7830 doesn't recognize new cyan toner

Have you rebooted it to initialize the drive motor?

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Joe
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fiery Occasional Advisor
Occasional Advisor

Re: workcentre 7830 doesn't recognize new cyan toner

Sounds like a problem with the toner drive gear or motor in the machine.

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