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barnbar
New Member
New Member
‎03-19-2018 01:17 PM

workcentre 7830 doesn't recognize new cyan toner

Product Name: Other - specify product in post

I replaced my cyan toner this morning since the machine requested it. i followed the instructions shook it 10 times and replaced the old cartrige and it will not recognize that it is a new toner cartridge. 

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Joe Arseneau
Valued Advisor
Valued Advisor
‎03-19-2018 07:15 PM

Re: workcentre 7830 doesn't recognize new cyan toner

Have you rebooted it to initialize the drive motor?

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Joe Arseneau
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fiery
Occasional Advisor
Occasional Advisor
‎03-22-2018 10:42 PM

Re: workcentre 7830 doesn't recognize new cyan toner

Sounds like a problem with the toner drive gear or motor in the machine.

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