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xerox 7800gx crashing when loading paper

hello  i have a xero 7800gx works perfects except my issue with this machine is  i always use tray 1 to load paper  but now when im trying to load it  suddenly the printer crash and turn off i dont know what to do i already try to load again the firmware but thats not the problem

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Valued Advisor
Valued Advisor

Re: xerox 7800gx crashing when loading paper

I assume physically loading the tray isn't the issue, the issue is programming the stock on the UI. Correct?

 

Try disabling the prompts for loading paper by making it a dedicated tray, and then set the needed settings for it via Printer > Tools > Tray Management > Tray Settings

 

If that works and you don't often make changes, just stick with it, if it doesn't, setting it back to not dedicated may resolve the crashing.

 

 

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Joe Arseneau
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