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xerox colorqube 9301 error code 099-285

anyone can help with xerox colorqube 9301 error code 099-285?
the scanning glass got broken and i got a technician to replace the glass, but it says paper not detected.. error code 099-285.
i am in ghana and i cannot get a genuine xerox technician here for support. could it be the glass not being original or any other comments ?

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Community Manager
Community Manager

Re: xerox colorqube 9301 error code 099-285

Hi Chidiray,

Thank you for using the Support Forum. The 099-285 is a hardware error that will require service to take a look at the machine.  Please consider contacting your support centre for further assistance.

Community Manager

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