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chidiray
New Member
New Member
‎02-28-2014 08:59 PM

xerox colorqube 9301 error code 099-285

anyone can help with xerox colorqube 9301 error code 099-285?
the scanning glass got broken and i got a technician to replace the glass, but it says paper not detected.. error code 099-285.
i am in ghana and i cannot get a genuine xerox technician here for support. could it be the glass not being original or any other comments ?

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CherylO-Xerox
Community Manager
Community Manager
‎03-03-2014 03:17 PM

Re: xerox colorqube 9301 error code 099-285

Hi Chidiray,

Thank you for using the Support Forum. The 099-285 is a hardware error that will require service to take a look at the machine.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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