No but you can still use the machine with that fault.
The problem is usually a small white drive gear that lifts the tray up. Have a technician replace it. You can see it if you take the rear cover off of the msi tray(4 screws).
Now i have another problem with my printer, it says network controller not available, ive tried disonnecting the power and even opened up the network controller and cleaned it, still nothing, when i try and login as administrator it says file not found.
I can do the 6789 code but it freezes when i try to reboot the network controller.
Im going crazy someone please help
Thank you for using the Xerox forum.
It seems that you have multiple conversations and the following linked topic has the latest suggestions