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CathyO-Xerox
Community Manager
Community Manager
‎07-24-2023 12:22 PM

Re: xeroxofficeprtmgr is not starting under Linux (neither as root nor in Fax mode as user)

Hello ays,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

Thanks,
CathyO-Xerox
Community Manager

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ays
New Member
New Member
‎07-19-2023 10:46 PM

xeroxofficeprtmgr is not starting under Linux (neither as root nor in Fax mode as user)

Product Name: AltaLink B8145 / B8155 / B8170 Multifunction Printer
Operating System: Linux

Hello:

 

I have for a long time the problem that the new xeroxofficeprtmgr is not longer starting the GUI ($DISPLAY set correctly; and X11 setup; I am NOT using wayland). As a result I cannot print on any of my Xerox AltaLink (and other older Xerox Workcentre 5875). This is a problem that started to appear with the migration from the older xeroxprmgr to the now named xeroxofficeprtmgr around 2021 / 2022.

I added /opt/XeroxOffice/prtsys/v5lib/ to the library path and ran an ldconfig as I noticed that xeroxofficprtmgr now has troubles to find critical libraries provided by Xerox. Nevertheless I am still seeing GTK Critical Errors in the /tmp/XeroxOfficeprtmgr.log file that seem to indicate some GTK problem. My suspicion is that Xerox compiled the source code against some older gtk version which triggers the Critical Errors, but without access to the source code I cannot tell what the actual trigger might be.


--------------------------------
Application: XeroxOffice Printer Manager

--------------------------------
Time Stamp: 07/18/23 11:21:14
Process ID: 4548
System name: Linux
Node name: <Machine Name>
Release: 5.3.18-150300.59.106-default
Version: #1 SMP Mon Dec 12 13:16:24 UTC 2022 (774239c)
Machine: x86_64
Log level for module ConstraintEngine is 2
Log level for module DriverFeature is 3
Log level for module GUI is 5
Log level for module Global is 2
Log level for module Installer is 4
Log level for module Networking is 1
Log level for module ProductPlugin is 4
Log level for module Prtmgr is 4
Log level for module Quemgr is 4
--------------------------------
11:21:14 - ERROR/DriverFeature: FeatureXMLTagHandler() - No Custom Load XCPT Callback Handler element

(<unknown>:4548): GLib-GObject-CRITICAL **: g_param_spec_internal: assertion `G_TYPE_IS_PARAM (param_type) && param_type != G_
TYPE_PARAM' failed

(<unknown>:4548): GLib-GObject-CRITICAL **: g_object_class_install_property: assertion `G_IS_PARAM_SPEC (pspec)' failed

(<unknown>:4548): GLib-GObject-CRITICAL **: g_param_spec_internal: assertion `G_TYPE_IS_PARAM (param_type) && param_type != G_
TYPE_PARAM' failed


Any input is appreciated, because we are using a large quantity of Xerox machines at our research center and Xerox' regular service professionals are unable to address driver issues.

Thanks!

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