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Hi I've been put in charge of our Phaser 6360 printer. The printer is connected to our office network, the problem I am having is the printer locks up when left idle for a long period. To print anything, the printer needs to be rebooted then it starts printing again until left idle for while.
I had our I.T. person check out the print que and he told me the print que is fine. I crossed over into the machine with an ethernet cable and found it to take an inordinate amount of time to print a basic word doc or any other doc for that matter. However if I reboot the machine while I'm crossed over it prints immediately. What might I check to speed the process up?