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Adding New (second) Xerox Device Agent

Product Name: Other - specify product in post
Operating System: Windows 10 x64

We had a instance of the Xerox Device Agent approaching 1,800 devices and had the customer spin-up a second server. I exported the Discovery IP addresses and split them into two files, then imported the new Discovery files to the two XDAs. The new server is working fine but the origional server will not complete a Discovery. Is there anything else I need to do to the origional XDA? Database?

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Adding New (second) Xerox Device Agent

Hello mdetwiler@greenoffic

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

Thanks,
CathyO-Xerox
Community Manager

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KK-NJ
Frequent Member
Frequent Member

Re: Adding New (second) Xerox Device Agent

It might be worth uninstalling the first XDA and deleting any residual files from program files if possible to keep database corruption at bay. Then during the reinstall, import the target discovery set and see if that fixes it.
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