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unc-ims
New Member
New Member

Can't get in to brand new printer, how to reset?

Product Name: Other - specify product in post
Operating System: Not Specified

I have a new C315. Has never printed a single page, never plugged into the network. I'm the only one who has ever touched this machine.

I'm trying to get network setup, but it keeps asking for username and password. During setup, I gave it the same password I use for my other 30 machines. I'm using "admin" as the login, but it never lets me in.

How do I fix this?

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12 Replies
unc-ims
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

I Factory reset the printer, but still can't get in, either with admin - 1111 or admin - <Serial Number>

Now it says user locked out. Tempted to just pack printer up and return it.

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Re: Can't get in to brand new printer, how to reset?

I had the same problem, Admin needs to have a capital A to get in. 

hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

I have the same issue, factory reset doesn't even reset the wifi key:

I think the default password is not the SN (QRF) or 1111.  Low priority since it prints but I will try every number listed on the printer.  I will also try every variation of default passwords like llll instead of 1111.

I know it is a default because the person setting up the printer skipped it but which default password. If I find it I will update.

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Can't get in to brand new printer, how to reset?

Make sure you use a Capital A for Admin.

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

No luck so far, maybe the default password is a variation of the SN I haven't tried yet.

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hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Maybe Admin isn't the default username, I will try other default usernames as well.

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RubLe
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Any Luck? Having the same issue

 

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hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Got sidetracked.  So far I haven't had any luck.  I have tried variations of admin, Admin, 4dmin, etc. and the SN.  As soon as sidetrack is finished I will try again. I know for sure the username is Admin but Admin and SN don't work. 

  

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Can't get in to brand new printer, how to reset?

I will look at this tomorrow, if I don't reply ping me for a reminder. The default username was Admin and the password I thought was 1111 - but I would try Admin and the password as the serial number in all uppercase. 

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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