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12 Replies
AJINC
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Hello,

Did you ever get this issue resolved I am having a similar problem and I need to reset the device / default password

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hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

No luck so far.  The web interface has the SN on the main page so I can copy and paste. The reset feature doesn't even reset the wifi password.  My replacement printer has come in so I will do a deeper dive and not feel bad if I brick the machine.

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RubLe
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

How do I reset the username and password. I have C315 model. I tried Admin with the serial number and still doesn't work 

 

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Can't get in to brand new printer, how to reset?

I will look at this tomorrow, if I don't reply ping me for a reminder. The default username was Admin and the password I thought was 1111 - but I would try Admin and the password as the serial number in all uppercase. 

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Got sidetracked.  So far I haven't had any luck.  I have tried variations of admin, Admin, 4dmin, etc. and the SN.  As soon as sidetrack is finished I will try again. I know for sure the username is Admin but Admin and SN don't work. 

  

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RubLe
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Any Luck? Having the same issue

 

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hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

Maybe Admin isn't the default username, I will try other default usernames as well.

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hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

No luck so far, maybe the default password is a variation of the SN I haven't tried yet.

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Can't get in to brand new printer, how to reset?

Make sure you use a Capital A for Admin.

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
hinthel
New Member
New Member

Re: Can't get in to brand new printer, how to reset?

I have the same issue, factory reset doesn't even reset the wifi key:

I think the default password is not the SN (QRF) or 1111.  Low priority since it prints but I will try every number listed on the printer.  I will also try every variation of default passwords like llll instead of 1111.

I know it is a default because the person setting up the printer skipped it but which default password. If I find it I will update.

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