Cannot get rid of User ID and Account ID prompts when printing

[GabiE-Xerox]

Hi,

Try this:

Log in as "admin", go to Tools>General and scroll down to Erase Customer Data.

Gabi

[chipconnjohn]

Thanks CathyO, but that didn't fix it.  Still prompting for UserID and Account ID.

Is there a way to completely factory reset these things?  I thought I had, but these settings remained.

Thanks,

-John

[CathyO-Xerox]

Hello chipconnjohn,

I searched the Knowledge-base and found the following solution to turn off accounting and authentication from CWIS.

[chipconnjohn]

WC7830

I turned on Accounting as a test.  Now I can't get rid of it.  I've set Properties -> Login/Permissions/Accounting -> Accounting Method to None.  I still get a prompt for User ID: and Account ID: on every printout.

What am I missing?

Thanks,

-John