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New Member
New Member

Cannot get rid of User ID and Account ID prompts when printing

Product Name: WC7830
Operating System: Windows 10 x64

WC7830

I turned on Accounting as a test.  Now I can't get rid of it.  I've set Properties -> Login/Permissions/Accounting -> Accounting Method to None.  I still get a prompt for User ID: and Account ID: on every printout.

What am I missing?

Thanks,

-John

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3 Replies
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Community Manager
Community Manager

Re: Cannot get rid of User ID and Account ID prompts when printing

Hello chipconnjohn,

I searched the Knowledge-base and found the following solution to turn off accounting and authentication from CWIS.

Thanks,
CathyO-Xerox
Community Manager

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New Member
New Member

Re: Cannot get rid of User ID and Account ID prompts when printing

Thanks CathyO, but that didn't fix it.  Still prompting for UserID and Account ID.

Is there a way to completely factory reset these things?  I thought I had, but these settings remained.

Thanks,

-John

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Valued Advisor
Valued Advisor

Re: Cannot get rid of User ID and Account ID prompts when printing

Hi,

Try this:

Log in as "admin", go to Tools>General and scroll down to Erase Customer Data.

 

Gabi

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